Quality Management System Policy

Within the scope of the Quality Management System, we operate in compliance with applicable standards, as well as the national and international aviation regulations, legal requirements, and other obligations to which we are subject. With the participation of our employees, we are committed to the continuous improvement of the Quality Management System by utilizing appropriate methods and resources to achieve our objectives and targets.

Quality
We encourage the participation of all employees to deliver effective services and achieve the highest level of customer satisfaction. By establishing open communication channels, we promote quality awareness throughout the organization.

Customer Satisfaction
While fulfilling customer requirements, we are committed to being transparent, responsive, reliable, and customer-oriented.We consider every feedback as an opportunity for continuous improvement and evaluate it objectively, fairly, carefully, and with strict confidentiality. We implement corrective actions to prevent recurrence of dissatisfaction and continuously improve our processes in line with expectations.

Security
We ensure the security of all our operations by adhering to the rules and regulations prescribed by national and international authorities, as well as company procedures. We guarantee the implementation of effective procedures and the regular training of personnel.The execution of security standards is under the responsibility of the Accountable Manager for Security, and all station managers are responsible for implementing, improving, and reporting the security of their respective operations.

Operational Safety
We guarantee the safety of employees in all our operations. For this purpose, we implement an effective Safety Management System by clearly defining the safety roles, responsibilities, and implementation lines across the organization.

Regulatory Compliance
We conduct all our activities in compliance with applicable national and international civil aviation regulations and standards.

Continuous Improvement
We regularly review safety practices and processes and continuously improve them in alignment with national and international standards.

Resource Management
We provide and effectively manage all necessary resources to maximize safety, security, and quality.

Safety Culture
We adopt safety as a shared responsibility at all levels of the organization. We continuously strengthen the safety culture through a “top-down and bottom-up” approach.

Threat Assessment and Risk Management
In order to properly manage safety risks, we identify, assess, and mitigate operational safety threats.

Training
We ensure and mandate that all employees performing relevant functions meet the qualification and training requirements in accordance with applicable national, international, and Aeroglobe standards.

Occurrence Reporting System
Within our operational safety culture and in line with the just culture approach, we commit that reports affecting our performance (except for unlawful acts, intentional violations, or non-compliance with procedures) will never be used for punitive purposes. We unconditionally support an impartial and transparent communication culture required for the safe delivery of our services.

Performance Monitoring
Our Safety Objectives are defined by Top Management. We establish and monitor safety performance standards to achieve these objectives and take necessary actions when required.